Keys and Alarm Systems
Some Clean By Design customers leave a key to their home at our office, and we take extreme measures to protect each key. Managers will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day. Also for your safety, customers must come in person to the Clean By Design office or make other arrangement to retrieve their keys. If it is picked up at the office a picture ID must be presented before the key will be released.
If you have an alarm system at your home and it is simple to operate, you can give instructions to the Clean By Design office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning.
Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees at danger of back injury or could even damage your flooring.
We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach it must be supplied by you. Please be aware that we will not be responsible for any damage caused by your bleach.
If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, example 8:00 am- 12:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not waste your time waiting for us to arrive. Leaving a key at the Clean By Design office or a trusted place at the site of your home, is the most efficient way for you to provide your service provider access.
A trip fee may be assessed for locations outside of the Baytown area.
If it is necessary to cancel/skip any scheduled cleaning day, please notify Clean By Design 2 business days before the scheduled day. That will allow us to reassign the service provider or team to another appointment. If Clean By Design receives less than 2 business days notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. To ensure that all your needs are addressed, please correspond all requests and changes directly to your Clean By Design office manager. Please do not communicate these important details with service providers. If for some reason you wish to terminate your Clean By Design services, please be sure to submit this in writing to your the Clean By Design office. If service was cancelled before the second scheduled clean, client will be charged the remaining balance for a one time clean. Payment is due with in 14 days of cancellation.
Clean B y Design reserves the right to re-evaluate the rates at any time to allow for business related costs, such as gas, travel time increases and other necessary increases. You will be notified with in 14 days of any change before your scheduled service time.
A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, and a $15.00 late fee will be charged for every week there after that payment is late. A $35.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.
The state of Texas requires everyone to pay sales taxes, you will be responsible for the tax amount
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Clean By Design. Please see our 24-hour guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.
Clean By Design never and does not require tipping, but it is a wonderful way to say thank you to your service provider. Your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
Should you wish to hire a present or past Clean By Design staff member for any home-related service outside of your agreement with Clean By Design, our referral fee is $1,500. This fee is due within 30 days of notification from Clean By Design. If the fee is not paid, Clean By Design reserves the right to pursue other methods of collection.